Terms and conditions

Web Store

EcoFurnNet Oy Ltd (Business ID 3169617-8, VAT ID FI31696178) sells products to private persons within EU (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden). All prices shown include VAT. For inquiries and orders outside European Union please contact EcoFurn Finland Oy, email service@ecofurn.eu 

We reserve the right to price and delivery cost changes.  Freight calculator in the store is only valid for orders up to 100 kgs. All orders more than 100 kgs of weight will be separately priced by the freight and the customer will be contacted before shipping out the goods.

NOTE! Most of the products are delivered unassembled, please see instructions at www.ecofurn.eu for assembly and maintenance. Kindly also note that the product pictures on this website are referential; colours and wood patterns of the product may vary.

Placing an order

You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything other than delivery of the order and for resolving issues with the order. When ordering from our web store you are expected to have acquainted yourself with and committed yourself to the terms and conditions valid at the time of purchase.

Paying for your order

The payment service between vendors and consumers is offered by Klarna Bank AB (SE-556737-0431, address Sveavägen 46, 111 34 Stockholm, Sweden) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Klarna Bank AB is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. 
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice

Technical or human errors

We reserve the right to cancel any order, even after the customer has received the automatically sent confirmation. Sometimes a technical or human error may cause obvious mistakes in pricing. Obvious pricing mistake is for example when a product that usually costs 150 Euros, but because of a technical or human error the price is 15 Euros. 

We try to correct all mistakes as soos as possible and we always contact the customer to retrieve the situation.

Order and payment confirmation

After a successful order an order confirmation will be sent to your email. In addition, you will receive a payment confirmation email from Klarna Bank. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.

Delivery and costs

The delivery costs will be stated after you have chosen a payment and delivery method. We deliver orders domestically in Finland via Matkahuolto and internationally via DHL. Free delivery can be granted for orders exceeding minimum limit values (e.g. Finland 200 Eur). Orders more than 100 kgs of weight may be routed differently based on a separate agreement made with the customer via email. Registered shipments are trackable with a tracking code provided via email upon dispatch of the order. We reserve the right to use different delivery methods. 

Delivery time

Our usual total delivery time is 2-5 working days (order date is day 0) depending on the order and delivery method. We are not responsible for delayed deliveries caused by third parties or force majeure or any harm due to delayed delivery. We will notify our customers of any exceptions in delivery times.

Non-received orders

If a customer refuses to receive the shipment ordered, the return freight 19,90 Eur will be charged. If the customer has paid with a credit card, 19,90 Eur will be deducted from the return payment. If the customer has chosen to be invoiced and has not paid in advance, 19,90 Eur will be invoiced after the non-received shipment has been returned.

Terms for product exchanges and returns

The customer has a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing. The customer will be responsible for the return freight costs.

When returning an order, please attach your customer number / name and contact information as well as your bank account number/payment card number for money refunds.

Return address for goods appears on the package and in the documents attached.

Contact info
service@ecofurn.eu
+358 40 5598502
The price of the call is the normal price of a mobile call to a Finnish mobile phone number.

Problem situations

In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days in writing. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.